Returns & Exchanges
At Nivada Grenchen, we want you to be completely satisfied with your timepiece. If your purchase does not meet your expectations, you may return it within 14 days of delivery provided it is in its original, unworn condition with all protective films and packaging intact.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your watch in its original presentation box, ensuring all warranty cards, manuals, and accessories are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a tracked, insured courier service to send your package back to our designated service center.
Inspection and Refund
Once our watchmakers verify the condition of the timepiece, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing