Frequently Asked Questions
Everything you need to know about your Nivada Grenchen timepiece.
Where are Nivada Grenchen watches manufactured?
All our timepieces are designed and engineered to meet rigorous Swiss-made standards, ensuring the highest level of craftsmanship and precision in every movement.
What is your international shipping policy?
We offer worldwide shipping via premium couriers like DHL and FedEx. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Does my watch come with a warranty?
Yes, every Nivada Grenchen watch is covered by a 2-year international warranty from the date of purchase, protecting against any manufacturing defects.
What is your return and exchange policy?
We accept returns for unworn watches in their original packaging within 14 days of delivery. Please contact our support team to initiate a return authorization.
Are the watches water-resistant?
Water resistance varies by model. For example, our diver collections are rated for high-pressure environments, while heritage models are splash-resistant. Please check the specific product specifications for ATM ratings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select localized payment options to ensure a secure checkout process.